The Accessible Jayhawk Fan Experience
General Information
Accommodation Requests
In an effort to promote the accessible Jayhawk fan experience, Kansas Athletics has compiled these tips and instructions to make participation for all fans a great experience! Kansas Athletics is ready to provide some answers to your questions. If after reviewing the information below you still have questions regarding accessibility, feel free to contact
Kansas Athletics Ticket Office at (800) 34-HAWKS or (785) 864-3141 for information about accessible seating at athletic venues
or
Kansas Athletics Facilities Office at (785) 864-4210 for questions about accessible access and location of seating.
If you would like to report an accessibility issue, please contact the Director of Accessibility at the University of Kansas Office of Institutional Opportunity and Access (IOA) at (785) 864-3650.
Elevators
Elevators are available in the following locations in the athletic facilities:
Allen Fieldhouse: North and South ends
Booth Family Hall of Athletics (only to 2nd Floor)
Hoglund Ballpark: Inside the McCarthy Family Clubhouse
Memorial Stadium: East and West sides
Rock Chalk Park: North side of the soccer/track pressbox
Medical Needs
Guests needing emergency medical assistance should inform the nearest event personnel (wearing gray polo).
Parking
Accessible parking is available for those with accessible parking permits in designated parking spots surrounding all athletic facilities without an additional fee, except for football and men’s basketball events. Please see additional information below for Allen Fieldhouse and Memorial Stadium accessible parking.
Restrooms
Accessible restrooms are located on all levels in each athletics facility. For assistance with locations, please ask the nearest event personnel (wearing gray polo).
Service Animals
Service animals are permitted in campus buildings, including Athletic venues, to assist people with disabilities. Even though we do not require people with disabilities to notify us in advance, we may be able to better serve fans who have service animals if they call the Facilities Office at least five days prior to an athletics event.
Tickets
At the University of Kansas, football, men’s and women’s basketball, baseball, softball, soccer, volleyball, and the Kansas Relays are ticketed events. Tickets for accessible seating are available for these ticketed events. Accessible seating includes wheelchair accessible seating and limited mobility seating (for those with limited mobility but not needing wheelchair seating).
Wheelchair accessible seating
For those individuals requiring wheelchair seats, wheelchair seating should be purchased in advance via all regular distribution channels (by phone, in person at the Ticket Office, or via internet at www.kutickets.com) and is subject to ticket availability. Wheelchair seating is available for the accessible user and for up to three companions, subject to availability.
While Kansas Athletics will do everything it can to accommodate fans with accessible seating needs, we cannot guarantee wheelchair seating availability the day of the game if you purchase a non-wheelchair accessible seat and need an accessible seat. For example, if you purchase a non-accessible seat and later break your leg and need to sit in an accessible seat, we will try to accommodate you, but if all accessible seats are already taken, we cannot promise their availability as a last-minute consideration.
For those who purchase an accessible seat and do not need the specific features of the accessible seat, Kansas Athletics may require the ticket holder to move to a different, non-accessible seating location. Refusal to relocate upon request may result in ejection and revocation of ticket privileges.
Limited Mobility Seating
For limited mobility seating (seating located near elevators or that do not require excessive climbing of stairs), please contact the Kansas Athletics Ticket Office to exchange tickets for limited mobility seating. These seats are available on a first-come, first-serve basis and are subject to availability.
Directions to find seats
For assistance finding seating, contact the nearest event personnel (wearing gray polo).
Wheelchairs
For guests needing wheelchair assistance in athletic facilities, contact the nearest event personnel (wearing gray polo) for assistance. Event personnel are available to transport fans from the doors to the guest’s designated wheelchair seat. Contact the Kansas Athletics Facilities office at (785) 864-4210 prior to the event for specific information or assistance in accessing the accessible seat.
Other accommodations
If you are in need of an accommodation due to a disability, please submit your request at least five (5) days in advance of the event to Kansas Athletics.
Email: cccook@ku.edu or phone: (785) 864-4210 or TTY: 711
Facility Information

Allen Fieldhouse
Accessible Drop Off Area
Limited mobility and/or wheelchair guests are permitted to be dropped off and picked up at the south entrance to Allen Fieldhouse.
Accessible Parking for Men’s Basketball Events
Accessible parking is available for a $35.00 fee on a first-come, first-served basis in Lots 54 (north of Allen Fieldhouse), 71 (south of Allen Fieldhouse), 72 (northwest of Allen Fieldhouse), and the parking garage (north of Allen Fieldhouse). If you already have a parking permit for those lots, KU Parking charges the accessible parking fee in addition to the parking permit. Display your state-issued accessible license plate or hangtag.
Accessible Parking for Women’s Basketball Events
Accessible Parking for women’s basketball events is available free of charge in Lots 54, 71, 72, and the parking garage.
Accessible Seating and Tickets
Wheelchair Accessible Seating and Tickets
Wheelchair accessible seating is available on the floor level at the north and south ends of Allen Fieldhouse. Guests needing wheelchair seating can enter the Fieldhouse at any accessible door (including the student entrance).
For those individuals (and up to 3 companion seats, subject to availability) requiring wheelchair seats, wheelchair seating should be purchased in advance via all regular distribution channels (by phone, in person at the Ticket Office, or via internet http://kutickets.com) and is subject to ticket availability. Kansas Athletics cannot guarantee that wheelchair seating may be available the day of the game if a non-wheelchair accessible seat is purchased. Guests are encouraged to please contact the Ticket Office as soon as possible to see if an exchange of non-wheelchair seats is possible. If an advanced ticket exchange is not possible, on game day guests may check at the Ticket Office located on the south end of Allen Fieldhouse beginning two hours before tip-off for seating availability and exchange. Seating is subject to availability and Kansas Athletics cannot guarantee game day availability.
For those who purchase an accessible seat and do not need the specific features of the accessible seat, Kansas Athletics may require the ticket holder to move to a different, non-accessible seating location. Refusal to relocate upon request may result in ejection and revocation of ticket privileges.
Kansas Athletics is committed to complying with applicable requirements of Federal and State accessibility laws, including but not limited to those regarding Ticketing. We may make reasonable modifications to policies, practices and procedures to ensure meaningful access for all of our fans including people with disabilities. We appreciate your cooperation by only reserving accessible seats if you need them.
Limited Mobility Seating
For those with limited mobility (other than those requiring wheelchair seating), Kansas Athletics offers limited mobility seating the day of the game, subject to ticket availability. Two current tickets for the event can be traded for two limited mobility seats, one for the person in need of assistance and one for a companion. These seats are available on a first-come, first-serve basis while supplies last. Kansas Athletics cannot guarantee availability. Guests will need to come to the Athletics Ticket Office located on the southeast corner of Allen Fieldhouse beginning two hours before tip-off in order to exchange tickets for limited mobility seating. These seats are located near elevators and do not require excessive climbing of stairs.
Medical Needs
Medical Aid stations are available in Allen Fieldhouse on the first level, SE (Southeast) corner.
Restrooms
Accessible restrooms are located on all three levels. Family restrooms, which are accessible, are located at the south end of level one and the north end of level three. Diaper-changing stations are located in all three family restrooms.
Shuttle Bus Service and Parking
Beginning two hours prior to tip-off, KU Parking & Transit will make available free of charge a shuttle service, including an accessible bus, to and from the Park and Ride lot, Lot # 301 and Lot #302. The entrance is located at Clinton Parkway and Crestline (next to the Shenk Recreational Sports Complex). Pick up is at Stop #3 in the East Park and Ride Lot. Return trips end 30 minutes following the game. The buses drop off and pick up guests at the South End of Allen Fieldhouse.
David Booth Kansas Memorial Stadium
Accessible Drop Off Area
Limited mobility and/or wheelchair guests are permitted to be dropped off and picked up at the west entrances of Memorial Stadium. The driver may enter at 11th (Fambrough Drive) and Fambrough Way to drop off limited mobility guests by the main ticket booth and exit via the entrance.
Accessible/Limited Mobility Parking
Accessible parking is available on a first-come, first-served basis for $35 per vehicle in the following locations:
- Lot 59 – 12 accessible spaces
- Lot 91 – 5 accessible spaces
To park in an accessible space, you must display a state-issued accessible license plate or hang tag and have the corresponding identification available upon request.
Williams Education Fund season parking passes are not valid in accessible parking spaces. All accessible parking is sold on-site by KU Transportation Services for $35 per vehicle.
Accessible Shuttle Service
If accessible parking near the stadium is full, accessible shuttle service is available from:
- Lot 54 (6 accessible spaces) – Enter from Irving Hill Road
- Allen Fieldhouse Parking Garage (12 accessible spaces)
- Lot 90 (Economy Parking)
Paratransit-equipped shuttle buses provide transportation to and from the stadium from these locations.
Additional Accessible Parking
Accessible parking is also available at the following locations:
- Without shuttle service or an accessible path to the stadium
- Lot 52 – 8 spaces
- Lots 36/39 – 9 spaces
- Mississippi Street Parking Garage – 17 spaces
Game Day Shuttle & Limited Mobility Bus Service
Complimentary shuttle service is available for guests with reserved season parking passes from Lot 54 on Irving Hill Road. Shuttle service begins three hours prior to kickoff, operates continuously until kickoff, and resumes at the start of the fourth quarter, continuing until 30 minutes after the game.
Shuttle service is also available from Economy Lot 90. Accessible, paratransit-equipped shuttle buses operate from both Lot 54 and Lot 90 to accommodate guests with limited mobility.
Wheelchair Seating
Wheelchair seating is located in the black-shaded areas on the seating map. Space is reserved for one person and three additional companion seats if space is available. Wheelchair seating is accessible by elevators on the north and west sides of David Booth Kansas Memorial Stadium. Persons with limited mobility, or others needing special assistance to reach their seats, should contact the Athletics Ticket Office at (785) 864-3141. There are 14 elevators (eight of which access the View Level Concourse) located on the west and north sides of the stadium.
Accessible Seating
For those with limited mobility (other than those requiring wheelchair seating), Kansas Athletics offers limited mobility seating. These seats are on the third level near the elevators and do not require excessive climbing of stairs. Please contact the Athletics Ticket Office as early as possible to trade out tickets for limited mobility seats.
For those who purchase an accessible seat and do not need the specific features of the accessible seat, Kansas Athletics may require the ticket holder to move to a different, non-accessible seating location. Refusal to relocate upon request may result in ejection and revocation of ticket privileges.
Kansas Athletics is committed to complying with applicable requirements of Federal and State accessibility laws, including but not limited to those regarding Ticketing. We may make reasonable modifications to policies, practices and procedures to ensure meaningful access for all of our fans including people with disabilities. We appreciate your cooperation by only reserving accessible seats if you need them.
Guest Services/Lost and Found
Guest Services is located on the main concourse at Section 110. Lost and found is located in the Guest Services Center. If you discover a missing item after you leave the stadium, you may call (785) 864-0591 Monday through Friday, 8 a.m. - 5 p.m.
Please contact Guest Services for any assistance regarding accessible bus service or any general information about the stadium. Please contact the nearest event personnel (wearing gray polo) for assistance in locating an accessible seat or restroom.
Medical Aid
The Lawrence Memorial Hospital Medical Aid Stations are located on the field level, south side, inside Gate 13, on the Main Concourse, east side, on the Main Concourse, west side, at section 110 and on the View Level Concourse, west side below section 405. All medical aid stations open one-and-a-half hours prior to kickoff and close 30 minutes after the game.
Restrooms
Men’s and women’s restrooms are located throughout the main and view level concourses on the west and north sides. Accessible restrooms are available on both concourses north and west as well as some accessible portable restrooms on the south end of the stadium.

Rock Chalk Park
(Soccer, Softball, Track and Field and Kansas Relays)
Accessible Parking and Drop Off Area
Accessible parking is available by the main ticket window (East side entrance of stadium complex, off of Rock Chalk Drive). Display your state-issued accessible license plate or hangtag. Limited mobility and/or wheelchair guests are permitted to be dropped off and picked up at this entrance should all available accessible parking spots be filled.
Accessible Seating and Tickets
Wheelchair Accessible Seating and Tickets
Wheelchair accessible seating is available on the concourse level for the soccer, softball, and track stadiums as well as the west side of the track stadium. Guests needing wheelchair seating should enter the stadiums via the main ticket booth on the east side of the stadium complex. Upon entering, please go up the ramp to Fan Information where you will be assisted to your wheelchair accessible seat and be provided your companion seat(s).
For those individuals (and up to 3 companion seats, subject to availability) requiring wheelchair seats, wheelchair seating should be purchased in advance via all regular distribution channels (by phone, in person at the Ticket Office, or via internet http://kutickets.com) and is subject to ticket availability. Kansas Athletics cannot guarantee that wheelchair seating may be available the day of the game if a non-wheelchair accessible seat is purchased. Guests are encouraged to please contact the Ticket Office as soon as possible to see if an exchange of non-wheelchair seats is possible. Seating is subject to availability and Kansas Athletics cannot guarantee game day availability.
For those who purchase an accessible seat and do not need the specific features of the accessible seat, Kansas Athletics may require the ticket holder to move to a different, non-accessible seating location. Refusal to relocate upon request may result in ejection and revocation of ticket privileges.
Kansas Athletics is committed to complying with applicable requirements of Federal and State accessibility laws, including but not limited to those regarding Ticketing. We may make reasonable modifications to policies, practices and procedures to ensure meaningful access for all of our fans including people with disabilities. We appreciate your cooperation by only reserving accessible seats if you need them.
Limited Mobility Seating
For those with limited mobility (other than those requiring wheelchair seating), Kansas Athletics offers limited mobility seating the day of the event, subject to availability. These seats are available on a first-come, first-serve basis. Kansas Athletics cannot guarantee availability. Please go to Fan Information (located on the concourse level) for assistance in being escorted to limited mobility seating. These seats do not require excessive climbing of stairs.Fan Information
Fan Information is located on the concourse level. Please contact Fan Information for any information or assistance regarding accessible seating, companion seats or any general information about the stadiums. Please contact the nearest event personnel (wearing gray polo) for assistance in locating an accessible seat or restroom.
Medical Needs
Please contact the nearest event personnel for medical assistance.
Restrooms
All restrooms, including family restrooms, are accessible. They are located on the main concourse level at the north and south ends of the soccer/track pressbox and by the concession areas. For the Kansas Relays, additional portable restrooms, including accessible restrooms, will be located on the west side of the track stadium.
Other Athletics Facilities
For accessible seating locations and ticket information for other ticketed athletic events at the University of Kansas (Baseball and Volleyball), please contact the
Kansas Athletics Ticket Office at (800) 34-HAWKS or (785) 864-3141
or
Kansas Athletics Facilities Office at (785) 864-4210.

