Rock Chalk Park Fan Guide

Accessible Parking / Seating

Limited accessible parking is available on the west side of the main Rock Chalk Park parking lot in front of the soccer stadium. All parking is free and on a first come, first serve basis. Limited mobility and/or wheelchair guests are permitted to be dropped off and picked up at this entrance should all available accessible parking spots be filled.

Soccer: Accessible seating is located on the platforms across the top of the grandstands. Those needing accessible seating should purchase a ticket from the main ticket office. Please ask the ticket office, event staff, or event management for companion chairs. Both the KU Athletics Ticket Office and game management will assist in directing those needing accessible seating to the correct locations.

Softball: Accessible seating is located on the platforms across the top of the grandstands. Those needing accessible seating should purchase a ticket from the main ticket office. Please ask the ticket office, event staff, or event management for companion chairs. Both the KU Athletics Ticket Office and game management will assist in directing those needing accessible seating to the correct locations.

Track & Field: Accessible seating is located on the platforms across the top of the east grandstands and in front of the first row of bleachers in the west stands. Those needing accessible seating should purchase a ticket from the main ticket office. Companion chairs will be available in Fan Information as well as at the west grandstand. Both the KU Athletics Ticket Office and game management will assist in directing those needing accessible seating to the correct locations.

Assistance

For assistance please contact event personnel (red shirt/vest) in your area or visit Fan Information.

ATM

There is an ATM located on the north end of the concourse level across from the Rally House store location.

Banners

Banners should be no more than three feet high and must not obstruct fans’ view of the field or Rock Chalk Park signage. Signs, banners and flags that contain obscene language or speech are prohibited. Such signs will be removed and/or the possessors of such signs may be removed from the stadium. Kansas Athletics has the right to remove any banner at any time for any reason.

Concessions

General concessions will be available in all areas when gates open. Concessions are located on the concourse level, under the track/soccer press box.

Elevator

An elevator is available for access to all three levels at Rock Chalk Park. The elevator is located at the north end of the track/soccer press box.

Emergency Services

Soccer: AMBULANCE is located on the drive directly south of the soccer stadium.

Softball/Track & Field: AMBULANCE is located in the parking lot north of the track.

Medical Aid: The Medical Aid Station is located on the concourse level, north side, across from the softball press box. Open one hour prior to first event and until a majority of spectators exit the facility. (NOT USED FOR SOCCER/SOFTBALL)

Emergency Number: In case of an emergency call 911 and or notify the nearest usher or police officer. For non-emergencies call 785-864–7999 or contact the nearest usher.

Rock Chalk Park
6100 Rock Chalk Drive
Lawrence, KS 66049

Evacuation

In case of an emergency, event management staff will utilize the public address system to inform patrons of the situation and any instructions. Please follow directions from event staff and ushers as they are trained to assist in emergency situations.

Fan Information

Fan Information is located on the concourse level just south of the elevator lobby. Lost and found is located in the Fan Information booth. If you discover a missing item after you leave the stadium you may call 785-864-4210, Monday through Friday, 8 a.m.-5 p.m.

Gates

Gates open one hour before the first event or game. Fans are allowed to leave and re-enter at any time throughout the event, but must present a ticket stub and/or stamp for re-entry.

Jayhawks Fan Code of Conduct
  • Kansas fans pride themselves on a long tradition of good sportsmanship and conduct. In support of this tradition, Kansas Athletics’ staff will proactively support a safe and fun experience for our guests. Kansas Athletics’ events will be free from the following behaviors:
  • Foul, obscene, offensive or abusive language or actions
  • Public intoxication or other signs of impairment related to alcohol consumption
  • Possession or use of illegal drugs
  • Smoking (including the use of electronic cigarettes)
  • Fighting and unruly or inconsiderate behavior
  • Selling items, including tickets, on University grounds
  • Interfering with the progress of the event, including throwing any object onto the field or going onto the playing surface
  • Failing to follow rules/instructions of stadium personnel
  • Sitting in a location other than the guest’s ticketed seat
  • Indecent or obscene clothing or signs
  • Destroying property
  • Conduct that endangers participants or spectators
  • Criminal trespass

Those who choose not to follow Kansas Athletics’ Fan Code of Conduct will be subject to ejection without refund. Ticket holders are responsible for their conduct and the conduct of their guests or persons occupying their seats. If you witness any patrons demonstrating the behaviors listed above during an event, please notify security (police officers, or usher in a red shirt/vest), call (785) 864-2377 or send an SMS text message to 69050, keyword KUHELP.

Limited Mobility Carts

For all events at Rock Chalk Park there will be a limited mobility cart available at the main ticket office to assist those with limited mobility from the parking lot to the main concourse level. Please ask event staff or the ticket office for assistance.

Lost Children

Every child should be told to contact the nearest event staff personnel (red shirt/vest) should he/she become lost. Lost children will be taken to Fan Information on the concourse level next to the elevator. Parents looking for a lost child should go to Fan Information or find the nearest event staff member/usher.

Merchandise

Find your favorite sports apparel, souvenirs, gift ideas and much more at the Rally House location on the north end of the concourse at Rock Chalk Park. Visit us on the web at www.kustore.com for online shopping and quick delivery.

Prohibited Items

For the protection of our fans, the following items are not permitted in Kansas Athletics facilities and cannot be stored by Kansas Athletics personnel:

  • Containers, bottles, cans, liquid containers and coolers
  • Backpacks, duffle bags, purses larger than a clutch bag (5.5” x 8.5” max), fanny packs, diaper bags, mesh bags, tinted plastic totes, any clear plastic bag greater than 12” x 6” x 12”, camera or binocular cases, or chairbacks
  • Food, video cameras
  • Umbrellas, strollers, bikes
  • Weapons (as defined by the University’s weapons policy) of any type, including concealed firearms and fireworks
  • Poles/sticks of any kind
  • Objects that obstruct another patron’s view of the playing surface
  • Horns, whistles, boom boxes and/or other noisemakers
  • Any object that can be used as a missile
  • Animals (except service animals for guests with disabilities)
  • Anything that creates a nuisance or disruption
  • Patrons are subject to inspection of their person, bags, and clothing capable of concealing prohibited items. Patrons may refuse inspections but management reserves the right to refuse entry.

The University prohibits individuals from possessing, carrying or using weapons, including concealed weapons, in Allen Fieldhouse for men’s basketball games. Violators will be asked to leave University property, and if they refuse to do so, such refusal may constitute an unlawful trespass.

For more information about what can and cannot be brought into athletic facilities, please refer to the Clear Bag policy.

Restrooms

Men’s and women’s restrooms are located throughout the concourse level and portable restrooms are located on both ends of the west stands. Two family restrooms are also located on the concourse level. All restrooms are equipped with diaper-changing stations. All restrooms are handicap accessible.

Service Animals

Kansas Athletics recognizes the importance of service animals in assisting guests with visual and other impairments. The animals are welcome on property but must remain leashed or harnessed at all times.

Smoking & Tobacco Policy

In accordance with University of Kansas Policy, smoking and tobacco use is not allowed in Rock Chalk Park. This includes electronic cigarettes. No smoking or tobacco use is permitted within 20 feet of any part of Rock Chalk Park (fence, gates, doors, etc.). Guests who fail to comply with this policy will be asked to cease smoking or tobacco use. Those continuing to violate the policy will be removed from Rock Chalk Park.

Tailgating

Tailgating is permitted in parking areas surrounding Rock Chalk Park.

Telephone Numbers (785 area code):
  • Compliance Office: 864-4200
  • RCP Facilities Office: 864-7999
  • KU Police: 864-5900
  • Rally House: 864-1119
  • Lost & Found: 864-7999
  • Communications: 864-3417
  • Ticket Office: 864-3141 (800.34.HAWKS)
  • Williams Education Fund: 864-3946
Ticketing

The Rock Chalk Park ticket office will open one hour prior to the first event, game or match. The main ticket office is located on the east side of Rock Chalk Park between the soccer and softball fields. Children 4 and under are admitted with parent/guardian without a ticket. For ticket information during the week call (800) 34-HAWKS, (785) 864-3141 or log onto KUAthletics.com.

Weather Delays

Postponement of games and events due to inclement weather will be announced over the public address system immediately. Fans are required to clear the stands until severe weather is out of the area. For smaller events, shelter is available underneath the concourse level. For larger events, shelter will be available in the lower level as well as in the Sports Pavilion Lawrence. Please follow directions from ushers and event staff.

Will Call

General Public, KU Player/Guest and Visiting Team Player/Guest will call windows are all located at the main Rock Chalk Park ticket office.

A photo ID is required for the pick-up of all will-call tickets.