The Accessible Jayhawk Fan Experience

General Information

Accommodation Requests
In an effort to promote the accessible Jayhawk fan experience, Kansas Athletics has compiled these tips and instructions to make participation for all fans a great experience!  Kansas Athletics is ready to provide some answers to your questions.   If after reviewing the information below you still have questions regarding accessibility, feel free to contact

Kansas Athletics Ticket Office at (800) 34-HAWKS or (785) 864-3141 for information about accessible seating at athletic venues
or
Kansas Athletics Facilities Office at (785) 864-4210 for questions about accessible access and location of seating.

If you would like to report an accessibility issue, please contact the Director of Accessibility at the University of Kansas Office of Institutional Opportunity and Access (IOA) at (785) 864-3650.

Elevators
Elevators are available in the following locations in the athletic facilities:
Allen Fieldhouse:        South end
Booth Family Hall of Athletics (only to 2nd Floor)
Hoglund Ballpark:       Inside the McCarthy Family Clubhouse
Memorial Stadium:      East and West sides
Rock Chalk Park:        North side of the soccer/track pressbox

Medical Needs
Guests needing emergency medical assistance should inform the nearest event personnel (wearing red vests or if in Memorial Stadium wearing red or yellow polos).

Parking
Accessible parking is available for those with accessible parking permits in designated parking spots surrounding all athletic facilities without an additional fee, except for football and men’s basketball events.  Please see additional information below for Allen Fieldhouse and Memorial Stadium accessible parking.

Restrooms
Accessible restrooms are located on all levels in each athletics facility.  For assistance with locations, please ask the nearest event personnel (wearing red vests).

Service Animals
Service animals are permitted in campus buildings, including Athletic venues, to assist people with disabilities. Even though we do not require people with disabilities to notify us in advance, we may be able to better serve fans who have service animals if they call the Facilities Office at least five days prior to an athletics event.

Tickets
At the University of Kansas, football, men’s and women’s basketball, baseball, softball, soccer, volleyball, and the Kansas Relays are ticketed events.  Tickets for accessible seating are available for these ticketed events.  Accessible seating includes wheelchair accessible seating and limited mobility seating (for those with limited mobility but not needing wheelchair seating).

Wheelchair accessible seating
For those individuals requiring wheelchair seats, wheelchair seating should be purchased in advance via all regular distribution channels (by phone, in person at the Ticket Office, or via internet at www.kutickets.com) and is subject to ticket availability.  Wheelchair seating is available for the accessible user and for up to three companions, subject to availability.

While Kansas Athletics will do everything it can to accommodate fans with accessible seating needs, we cannot guarantee wheelchair seating availability the day of the game if you purchase a non-wheelchair accessible seat and need an accessible seat.  For example, if you purchase a non-accessible seat and later break your leg and need to sit in an accessible seat, we will try to accommodate you, but if all accessible seats are already taken, we cannot promise their availability as a last-minute consideration.

For those who purchase an accessible seat and do not need the specific features of the accessible seat, Kansas Athletics may require the ticket holder to move to a different, non-accessible seating location.  Refusal to relocate upon request may result in ejection and revocation of ticket privileges.

Limited Mobility Seating
For limited mobility seating (seating located near elevators or that do not require excessive climbing of stairs), please contact the Kansas Athletics Ticket Office to exchange tickets for limited mobility seating.  These seats are available on a first-come, first-serve basis and are subject to availability.

Directions to find seats
For assistance finding seating, contact the nearest event personnel (wearing red vests).

Wheelchairs
For guests needing wheelchair assistance in athletic facilities, contact the nearest event personnel (wearing red vests) for assistance.  Event personnel are available to transport fans from the doors to the guest’s designated wheelchair seat.  Contact the Kansas Athletics Facilities office at (785) 864-4210 prior to the event for specific information or assistance in accessing the accessible seat.

Other accommodations
If you are in need of an accommodation due to a disability, please submit your request at least five (5) days in advance of the event to Kansas Athletics.  
Email: jthoma@ku.edu or phone: (785) 864-4210 or TTY: 711

Facility Information

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Allen Fieldhouse

Accessible Drop Off Area
Limited mobility and/or wheelchair guests are permitted to be dropped off and picked up at the south entrance to Allen Fieldhouse.

Accessible Parking for Men’s Basketball Events
Accessible parking is available for a $25.00 fee on a first-come, first-served basis in Lots 54 (north of Allen Fieldhouse), 71 (south of Allen Fieldhouse), 72 (northwest of Allen Fieldhouse), and the parking garage (north of Allen Fieldhouse).  If you already have a parking permit for those lots, KU Parking charges the accessible parking fee in addition to the parking permit.  Display your state-issued accessible license plate or hangtag.  Should these spaces be filled, additional free accessible parking spaces are available in the Park and Ride lot, Lot #301 and #302, located off Clinton Parkway and Crestline (North of the Shenk Recreational Sports Complex). An accessible bus will be available for the ride to and from Allen Fieldhouse for a $3 fee per person.  The game shuttles from Park and Ride pick up two hours before tip-off and end 30 minutes after the game finishes.  The drop off is at the South end of Allen Fieldhouse.

Accessible Parking for Women’s Basketball Events
Accessible Parking for women’s basketball events is available free of charge in Lots 54, 71, 72, and the parking garage.

Accessible Seating and Tickets

Wheelchair Accessible Seating and Tickets
Wheelchair accessible seating is available on the floor level at the north and south ends of Allen Fieldhouse.  Guests needing wheelchair seating can enter the Fieldhouse at any accessible door (including the student entrance).

For those individuals (and up to 3 companion seats, subject to availability) requiring wheelchair seats, wheelchair seating should be purchased in advance via all regular distribution channels (by phone, in person at the Ticket Office, or via internet http://kutickets.com) and is subject to ticket availability.  Kansas Athletics cannot guarantee that wheelchair seating may be available the day of the game if a non-wheelchair accessible seat is purchased.  Guests are encouraged to please contact the Ticket Office as soon as possible to see if an exchange of non-wheelchair seats is possible.  If an advanced ticket exchange is not possible, on game day guests may check at the Ticket Office located on the south end of Allen Fieldhouse beginning two hours before tip-off for seating availability and exchange.  Seating is subject to availability and Kansas Athletics cannot guarantee game day availability.

For those who purchase an accessible seat and do not need the specific features of the accessible seat, Kansas Athletics may require the ticket holder to move to a different, non-accessible seating location.  Refusal to relocate upon request may result in ejection and revocation of ticket privileges.

Kansas Athletics is committed to complying with applicable requirements of Federal and State accessibility laws, including but not limited to those regarding Ticketing. We may make reasonable modifications to policies, practices and procedures to ensure meaningful access for all of our fans including people with disabilities. We appreciate your cooperation by only reserving accessible seats if you need them.

Limited Mobility Seating
For those with limited mobility (other than those requiring wheelchair seating), Kansas Athletics offers limited mobility seating the day of the game, subject to ticket availability.  Two current tickets for the event can be traded for two limited mobility seats, one for the person in need of assistance and one for a companion.  These seats are available on a first-come, first-serve basis while supplies last.  Kansas Athletics cannot guarantee availability.  Guests will need to come to the Athletics Ticket Office located on the southeast corner of Allen Fieldhouse beginning two hours before tip-off in order to exchange tickets for limited mobility seating.  These seats are located near elevators and do not require excessive climbing of stairs.

Medical Needs
Medical Aid stations are available in Allen Fieldhouse on the first level, SE (Southeast) corner.

Restrooms
Accessible restrooms are located on all three levels.  Family restrooms, which are accessible, are located at the south end of level one and the north end of level three.  Diaper-changing stations are located in all three family restrooms.

Shuttle Bus Service and Parking
Beginning two hours prior to tip-off, KU Parking & Transit will make available free of charge a shuttle service, including an accessible bus, to and from the Park and Ride lot, Lot # 301 and Lot #302.  The entrance is located at Clinton Parkway and Crestline (next to the Shenk Recreational Sports Complex).  Pick up is at Stop #3 in the East Park and Ride Lot.  Return trips end 30 minutes following the game.  The buses drop off and pick up guests at the South End of Allen Fieldhouse.

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Memorial Stadium

Accessible Drop Off Area
Limited mobility and/or wheelchair guests are permitted to be dropped off and picked up at the west entrances of Memorial Stadium. The driver may enter at 11th (Fambrough Drive) and Fambrough Way to drop off limited mobility guests by the main ticket booth and exit via the entrance.

Accessible Parking
Accessible parking is available east of Memorial Stadium in Lot 94, west of Memorial Stadium in Lot 59, and in the Student Union Parking Garage on a first-come, first-serve basis for $25 per stall.  If you already have a parking permit for those lots, KU Parking charges the accessible parking fee in addition to the parking permit.  Display your state-issued accessible license plate or hangtag.  Enter at 11th (Fambrough Drive) and Fambrough Way or 11th(Fambrough Drive) and Mississippi St. and parking personnel will direct you to the appropriate areas.  Should all accessible spaces in Lots 59, 94, and the parking garage be full, an accessible Shuttle Bus is available from Lot 90 (east of Allen Fieldhouse) and Lot 72 (north of Allen Fieldhouse).  The accessible parking spaces are $25.  Enter Lot 90 at Naismith Drive and Schwegler Drive and Lot 72 from Irving Hill Road.

Accessible Seating and Tickets

Wheelchair Accessible Seating.
Wheelchair accessible seating is located on both the east and west sides of Memorial Stadium. Space is available for one person and up to three additional companion seats, space permitting.  Wheelchair seating is accessible by elevators on the east and west sides of Memorial Stadium.  There are three elevators located on the west side of the stadium at street level and there is one elevator located on the east side of the stadium. Elevators are open for public use; however, the South elevator on the West side is reserved for coach access to and from the press box during the following times: 20 minutes prior to kick off;  3 minutes prior to half-time; 10 minutes before the start of the 2nd half; and, 3 minutes before the end of the game.

For those individuals (and up to 3 companion seats, subject to availability) requiring wheelchair seats, wheelchair seating should be purchased in advance via all regular distribution channels (by phone, in person at the Ticket Office, or via internet http://kutickets.com) and is subject to ticket availability. Kansas Athletics cannot guarantee that wheelchair seating may be available the day of the game if a non-wheelchair accessible seat is purchased.  Guests are encouraged to please contact the Ticket Office as soon as possible to see if an exchange of non-wheelchair seats is possible.  If an advanced ticket exchange is not possible, on game day, guests may check in at any of the Ticket Office locations beginning three hours before kickoff for seating availability and exchange.

For those who purchase an accessible seat and do not need the specific features of the accessible seat, Kansas Athletics may require the ticket holder to move to a different, non-accessible seating location.  Refusal to relocate upon request may result in ejection and revocation of ticket privileges.

Kansas Athletics is committed to complying with applicable requirements of Federal and State accessibility laws, including but not limited to those regarding Ticketing. We may make reasonable modifications to policies, practices and procedures to ensure meaningful access for all of our fans including people with disabilities. We appreciate your cooperation by only reserving accessible seats if you need them.

Limited Mobility Seating.
For those with limited mobility (other than those requiring wheelchair seating), Kansas Athletics offers limited mobility seating.  These seats are on the second level near the elevators and do not require excessive climbing of stairs.  Please contact the Ticket Office as early as possible to trade out tickets for limited mobility seats.   These seats are available on a first-come, first-serve basis while supplies last.  Event personnel are available to assist guests in reaching their seats.

Fan Information
Fan Information is in a both located on the lower concourse at Section 10.  Please contact fan information for any assistance regarding accessible bus service or any general information about the stadium.  Please contact the nearest event personnel (wearing red or yellow polos) for assistance in locating an accessible seat or restroom.

Medical Needs
The Medical Aid Station is located in Memorial Stadium on the lower level concourse, east side, at Section 23.  It opens one and a half hours prior to kickoff and closes 30 minutes after the game.

Restrooms
Wheelchair accessible restrooms are located on the lower levels of Memorial Stadium and may be accessed by elevators on the east and the west side of the stadium.

Shuttle Bus Service/Limited Mobility Bus Service
Shuttle bus services, including accessible shuttle buses, are available at the Burge Student Union, Lot 72, and at the north side of Lot 90 south of Robinson Center across Naismith Drive from Allen Fieldhouse.  There is one accessible bus available in Lot 72, one available in Lot 90, and 1 additional accessible bus which will transport individuals to downtown Lawrence.  The shuttle bus will drop off guests on the southeast corner of Memorial Stadium or on the west side by the ticket booth (whichever side the guests request).  Should an alternate pick-up and drop-off point be required, limited-mobility guests can go to the same locations that the regular shuttle bus goes to; those drivers will contact the limited-mobility/handicapped bus to pick them up.  Shuttle service runs from two hours prior to game time until kickoff and restarts at the end of the third quarter until 30 minutes after the game.  Accessible shuttle buses are available from these lots as well.

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Rock Chalk Park

(Soccer, Softball, Track and Field and Kansas Relays)
Accessible Parking and Drop Off Area
Accessible parking is available by the main ticket window (East side entrance of stadium complex, off of Rock Chalk Drive).  Display your state-issued accessible license plate or hangtag.  Limited mobility and/or wheelchair guests are permitted to be dropped off and picked up at this entrance should all available accessible parking spots be filled.

Accessible Seating and Tickets

Wheelchair Accessible Seating and Tickets
Wheelchair accessible seating is available on the concourse level for the soccer, softball, and track stadiums as well as the west side of the track stadium.  Guests needing wheelchair seating should enter the stadiums via the main ticket booth on the east side of the stadium complex.  Upon entering, please go up the ramp to Fan Information where you will be assisted to your wheelchair accessible seat and be provided your companion seat(s).

For those individuals (and up to 3 companion seats, subject to availability) requiring wheelchair seats, wheelchair seating should be purchased in advance via all regular distribution channels (by phone, in person at the Ticket Office, or via internet http://kutickets.com) and is subject to ticket availability.  Kansas Athletics cannot guarantee that wheelchair seating may be available the day of the game if a non-wheelchair accessible seat is purchased.  Guests are encouraged to please contact the Ticket Office as soon as possible to see if an exchange of non-wheelchair seats is possible.  Seating is subject to availability and Kansas Athletics cannot guarantee game day availability.

For those who purchase an accessible seat and do not need the specific features of the accessible seat, Kansas Athletics may require the ticket holder to move to a different, non-accessible seating location.  Refusal to relocate upon request may result in ejection and revocation of ticket privileges.

Kansas Athletics is committed to complying with applicable requirements of Federal and State accessibility laws, including but not limited to those regarding Ticketing. We may make reasonable modifications to policies, practices and procedures to ensure meaningful access for all of our fans including people with disabilities. We appreciate your cooperation by only reserving accessible seats if you need them.

Limited Mobility Seating
For those with limited mobility (other than those requiring wheelchair seating), Kansas Athletics offers limited mobility seating the day of the event, subject to availability.   These seats are available on a first-come, first-serve basis. Kansas Athletics cannot guarantee availability.  Please go to Fan Information (located on the concourse level) for assistance in being escorted to limited mobility seating.  These seats do not require excessive climbing of stairs.Fan Information
Fan Information is located on the concourse level.  Please contact Fan Information for any information or assistance regarding accessible seating, companion seats or any general information about the stadiums.  Please contact the nearest event personnel (wearing red vests) for assistance in locating an accessible seat or restroom.

Medical Needs
Please contact the nearest event personnel for medical assistance.

Restrooms
All restrooms, including family restrooms, are accessible.  They are located on the main concourse level at the north and south ends of the soccer/track pressbox and by the concession areas.  For the Kansas Relays, additional portable restrooms, including accessible restrooms, will be located on the west side of the track stadium.

Other Athletics Facilities

For accessible seating locations and ticket information for other ticketed athletic events at the University of Kansas (Baseball and Volleyball), please contact the

Kansas Athletics Ticket Office at (800) 34-HAWKS or (785) 864-3141
or
Kansas Athletics Facilities Office at (785) 864-4210.