Volleyball Fan Guide

In response to the COVID-19 pandemic, Kansas Athletics and the University of Kansas have implemented enhanced health and safety measures. Follow all posted instructions while visiting Horejsi Family Volleyball Arena. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting Horejsi Family Volleyball Arena you voluntarily assume all risks related to the exposure and spread of COVID-19.

PARKING

Accessible/Limited Mobility Parking

Accessible/Limited Mobility parking is available east of Horejsi Family Volleyball Arena in Lot 71 on a first-come, first-served basis. You must display your state-issued accessible license plate or hangtag and have your personal identification card with you.

Other Parking

Parking is available in all lots surrounding Allen Fieldhouse and Horejsi Family Volleyball Arena after 4pm on weekdays and all day on weekends.

ARENA INFORMATION

Assistance

For assistance please contact event personnel (red shirt/vest) in your area.

Concessions

General concessions will be available beginning one hour prior to each match. Concessions are located on the mezzanine level of Horejsi Family Volleyball Arena. Concession lines will be socially distanced with streamlined menus and appropriate safety measures taken by staff to keep fans safe.

Doors

Doors open one hour before game time. Everyone, regardless of age, must have a ticket or credential to enter. No re-entry is allowed.

  • General Public doors are located at the main entrance (east side) of the Horejsi Family Volleyball Arena.
  • Student entry is located at Gate 13 between Horejsi Family Volleyball Arena and Allen Fieldhouse.
  • Media and Player/Guest Will Call entry is located at the south end of Allen Fieldhouse at Gate 12.
Elevators

For the safety of our fans, media and our staff, the capacity of the elevator at Horejsi Family Volleyball Arena has been reduced to two individuals or one group.

In-Venue Hygiene Accommodations

In order to provide a safe environment for all of the guests visiting Horejsi Family Volleyball Arena, the following measures are being taken:

  • Days leading up to the game all public areas on the concourse, restrooms, suites and press box will be disinfected
  • Hand sanitizer located throughout the concourse
  • Routine checks and cleaning of restrooms
Lost & Found

Inquiries regarding lost items during a match should be directed to the event staff wearing red vests. If you discover a missing item after you leave the building you may call (785) 864-5911 Monday through Friday 8 a.m.-5 p.m.

Numbers to Note (785 area code)
  • Compliance Office: 864-4200
  • Facilities Office: 864-4210
  • KU Parking & Transit: 864-PARK (7275)
  • KU Police: 864-5900
  • KUStore: 864-1119
  • Lost & Found: 864-5911
  • Communications: 864-3417
  • Ticket Office: 864-3141 (800.34.HAWKS)
  • Williams Education Fund: 864-3946
Restrooms

Men’s and women’s restrooms are located in the east hallway of Horejsi Family Volleyball Arena. Gender neutral restrooms are located in the north lobby of Horejsi Family Volleyball Arena or on the south concourse of Allen Fieldhouse near Gate 12. All restrooms are equipped with diaper-changing stations and are handicap accessible. Social Distancing stickers will be utilized to maintain proper spacing in line.

Social Distancing

Fans are required to maintain social distancing (6 feet) at all times while in Horejsi Family Volleyball Arena. Social Distancing stickers are placed on the ground at all locations that may require a line, including concessions, restrooms, ticket office windows, and entry doors.

Wheelchair Seating

Persons with limited mobility or others needing special assistance to reach their seats should contact the Athletic Ticket Office at (785) 864-3141. Wheelchair seating is located at the floor level of all sections and along the mezzanine railing on the second level. Space is reserved for one person and one additional companion seat if space is available.

ARENA POLICIES

Alcoholic Beverage Policy

No alcohol (including non-alcoholic beer and wine) may be brought into Horejsi Family Volleyball Arena

Intoxicated or alcohol impaired individuals may be denied admission into the stadium, or subsequently required to leave upon request by stadium security and/or local law enforcement. Violators are subject to applicable legal action. Such ejections or denial of admission are not grounds for refunds.

Banners

Banners should be no more than three feet high and must not obstruct fans’ view of the court or Horejsi Family Volleyball Arena signage. Signs, banners and flags that contain obscene language or speech are prohibited. Such signs will be removed and/or the possessors of such signs may be removed from the stadium. Kansas Athletics has the right to remove any banner at any time for any reason.

Jayhawks Fan Code of Conduct

Kansas fans pride themselves on a long tradition of good sportsmanship and conduct.  In support of this tradition, Kansas Athletics’ staff will proactively support a safe and fun experience for our guests.  Kansas Athletics’ events will be free from the following behaviors:

 

  • Foul, obscene, offensive or abusive language or actions
  • Public intoxication or other signs of impairment related to alcohol consumption
  • Possession or use of illegal drugs
  • Smoking (including the use of electronic cigarettes)
  • Fighting and unruly or inconsiderate behavior
  • Selling items, including tickets, on University grounds
  • Interfering with the progress of the event, including throwing any object onto the field or going onto the playing surface
  • Failing to follow rules/instructions of stadium personnel
  • Sitting in a location other than the guest’s ticketed seat
  • Indecent or obscene clothing or signs
  • Destroying property
  • Conduct that endangers participants or spectators
  • Criminal trespass

Those who choose not to follow Kansas Athletics’ Fan Code of Conduct will be subject to ejection without refund.  Ticket holders are responsible for their conduct and the conduct of their guests or persons occupying their seats.  If you witness any patrons demonstrating the behaviors listed above during an event, please notify security (police officers, or usher in a red shirt/vest), call (785) 864-2377 or send an SMS text message to 55678, keyword KUHELP.

Mask Policy

All Fans will be required to abide by the University of Kansas mask policy which mandates face coverings being worn at all times while in common spaces. Horejsi Family Volleyball Arena is defined as a common space on campus. Fans are also required to wear face coverings while walking on campus.

  • Face coverings/masks must have elastic, loops, ties, or other means to hold them in place.
  • Neck gaiters and face coverings/masks with vents are not permitted.

Exceptions to wearing a mask will be made for brief periods while eating or drinking. Eating or drinking must take place while in the fans socially distanced seats or while stationary in the concourse when not within six feet of other individuals.

Prohibited Items

For the protection of our fans, the following items are not permitted in Kansas Athletics facilities and cannot be stored by Kansas Athletics personnel:

 

  • Containers, bottles, cans, liquid containers and coolers
  • Backpacks, duffle bags, purses larger than a clutch bag (5.5” x 8.5” max), fanny packs, diaper bags, mesh bags, tinted plastic totes, any clear plastic bag greater than 12” x 6” x 12”, camera or binocular cases, or chairbacks
  • Food
  • Umbrellas, strollers, bikes
  • Weapons (as defined by the University’s weapons policy) of any type, including concealed firearms and fireworks
  • Poles/sticks of any kind
  • Objects that obstruct another patron’s view of the playing surface
  • Horns, whistles, boom boxes and/or other noisemakers
  • Any object that can be used as a missile
  • Animals (except service animals for guests with disabilities)
  • Anything that creates a nuisance or disruption
  • Patrons are subject to inspection of their person, bags, and clothing capable of concealing prohibited items. Patrons may refuse inspections but management reserves the right to refuse entry.

The University prohibits individuals from possessing, carrying or using weapons, including concealed weapons, in David Booth Kansas Memorial Stadium for football games.  Violators will be asked to leave University property, and if they refuse to do so, such refusal may constitute an unlawful trespass.

Smoking & Tobacco Policy

As of July 1st, 2018, the University of Kansas is a tobacco free campus, therefore in accordance with University of Kansas Policy smoking, including the use of electronic cigarettes or any future product that simulates or approximates tobacco use or smoking, and tobacco use are not permitted on the Lawrence or Edwards campuses, including all athletic venues.

KU is strongly committed to supporting individuals to become tobacco free to encourage a respectful, healthier, and more productive learning/living environment for all members of our campus community.

Guests who fail to comply with this policy will be asked to cease smoking or tobacco use. Those continuing to violate the policy will be removed from the venue.

TICKETING

Ticketing Information

***Please note due to COVID-19, we are unable to allow general public will call to be dropped off or picked up at the Ticket Office.***

The ticket booth will open one hour prior to game time and remain open until end of the second set. The ticket office is located on the east side at the entrance of the building. Children 2 and under are admitted with parent/guardian. Upon arrival they will be required to visit the ticket office to receive a youth complimentary ticket to be used for access into the facility, and will be required to sit on a lap.

Student Tickets

Students are admitted to volleyball games on a first-come, first-served basis. Student ticket availability is extremely limited, and admission is not guaranteed. Students are encouraged to arrive early and in groups of who they would like to sit with. Gameday staff will do their best to accommodate and group students together. Students will enter at Gate 13.

Will Call

***Please note due to COVID-19, we are unable to allow general public will call to be dropped off or picked up at the Ticket Office.***

  • KU Player/Guest Will Call: Allen Fieldhouse Gate 12, Southwest corner
  • Visiting Team Player/Guest Will Call: Allen Fieldhouse Gate 12, Southwest corner
  • Media Entrance: Allen Fieldhouse Gate 12, Southwest corner

A photo ID is required for the pick-up of all tickets.