COVID-19 Fan Information

In response to the COVID-19 pandemic, Kansas Athletics and the University of Kansas have implemented enhanced health and safety measures. Follow all posted instructions while visiting Allen Fieldhouse. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting Allen Fieldhouse you voluntarily assume all risks related to the exposure and spread of COVID-19.

Click on the boxes below for dropdown answers to your potential questions.

Mobile Ticketing


What is Changing?

  • All Olympic Sport (Volleyball, Soccer, Women’s Basketball, Baseball, Softball & Track) tickets will be distributed via Mobile Delivery.
  • KU Athletics will not be selling any tickets at ticket windows for any KU sporting event this Fall.
  • If tickets are still available on the day of an event, QR codes will be placed around the Fieldhouse to allow fans to purchase tickets through our Mobile Site.


Why is KU making these changes?

  • Flexibility: Any changes to event dates and times are reflected immediately on digital tickets Mobile tickets also allow fans to manage their tickets easier with the new and improved My Account 2.0 Mobile Screen.
  • Ease of Use: With My Account 2.0, you never have to worry about losing your tickets. You can download, transfer, or even resell your tickets at any time.
  • Fiscal Responsibility: The COVID-19 pandemic has dramatically impacted the global economy, and Kansas Athletics is not immune. To continue to provide a championship-level environment for our student-athletes, the elimination of costs associated with physical ticket production will allow for funds to be utilized in a manner that positively impacts our student-athlete experience.
In-Venue Hygiene Accommodations

In order to provide a safe environment for all of the guests attending Men’s & Women’s basketball games at Allen Fieldhouse, the following measures are being taken:

  • Days leading up to the game all public areas on the concourse and restrooms will be disinfected
  • Hand sanitizer stations will be made available on the concourses
  • Increased staffing from our custodial vendor to assist with wiping down railings and countertops with disinfectant
  • Routine checks and cleaning of restrooms
Social Distancing
  • Fans not in the same ticketed party are required to maintain social distancing of at least 6-feet at all times while inside Allen Fieldhouse.
  • Social Distancing stickers are placed on the ground at all locations that may require a line, including concessions and merchandise locations, restrooms, ticket office windows, and entry gates.
Mask Policy

Mask Policy Update for Allen Fieldhouse

Chancellor Girod shared a message on January 7 regarding the recent Douglas County mask mandate and its impact on Allen Fieldhouse. Allen Fieldhouse has been operating under a mask recommendation, but will now return to operating under a mask requirement, per the county order. Click here to read his full message.

As the Chancellor referenced, if fans do not comply with the mandate, additional measures will have to be taken, which include closing concessions and decreasing fan attendance at men’s basketball games. Please do your part by properly wearing a mask at basketball games to ensure Allen Fieldhouse remains the best home court advantage in all of college basketball.

Merchandise & Concessions
  • Concession lines will be socially distanced with streamlined menus and appropriate safety measures implemented by staff.
  • Only cashless payment options will be accepted at Rally House and concessions.
  • Parking is free to all ticketed patrons and will be on a first-come, first-serve basis.
  • No parking passes will be issued for the 2020-21 basketball season.
Will Call

***Please note due to COVID-19, we are unable to allow general public will call to be dropped off or picked up at the Ticket Office.***


For the safety of our fans, Fancards will not be distributed in Allen Fieldhouse, however, will be accessible via the Kansas Jayhawks mobile app.


***Please note due to COVID-19, social distancing measures and contactless entry will be utilized at each entry point for safety of the fans and staff***

  • Hospitality Entrances open 1.5 hours prior to tip-off.  Fans with reservations in one of the hospitality areas may enter through Gates 10 and 13 on the South End of Allen Fieldhouse, or through Gates 20 and 22 (2nd level bridge from garage) on the North End of Allen Fieldhouse.
  • The Student Entrance opens one hour prior to tip-off. The student entrance is located at the northernmost doors of Gate 6 on the East side of Allen Fieldhouse.  All student ticket holders must enter at this location.

General public gates will open one hour before tip-off.  General Public Entrances are located at Gates 10 and 13 on the South End of Allen Fieldhouse, Gate 6 on the East side of Allen Fieldhouse, Gate 20 on the North end first level as well as Gates 22 and 23 on the bridges coming over from the Allen Fieldhouse Parking Garage.  Everyone must have a ticket to enter regardless of age.

Bag Check Policy

Per medical officials’ recommendations, and for the safety and security of our fans and staff members, Kansas Athletics will not offer a bag check service for the 2020-2021 Kansas Basketball season.

Additionally, Kansas Athletics has a clear-bag policy that limits the size and type of bags that may be brought into sporting events. For additional details, visit