COVID-19 Fan Information

Based on the guidelines and recommendations from the Pandemic Medical Advisory Team and Douglas County Health Officials, Kansas Athletics will be implementing the following procedures:

Football 10,000 fans at David Booth Kansas Memorial Stadium
Soccer 400 fans at Rock Chalk Park Soccer Stadium
Volleyball 250 fans at Horejsi Family Volleyball Arena
Cross Country Number of fans at Rim Rock Farm to be determined
Kansas Jayhawks
Mobile Ticketing

 

What is Changing?

  • All Olympic Sport (Volleyball, Soccer, Women’s Basketball, Baseball, Softball & Track) tickets will be distributed via Mobile Delivery.
  • Season tickets for Football and Men’s Basketball will still offer a printed ticket option. If single game tickets are available for either sport, they will be distributed via Mobile Delivery.
  • KU Athletics will not be selling any tickets at ticket windows for any KU sporting event this Fall.
  • If tickets are still available on the day of an event, QR codes will be placed around the stadium to allow fans to purchase tickets through our Mobile Site.

 

Why is KU making these changes?

  • Flexibility: Any changes to event dates and times are reflected immediately on digital tickets Mobile tickets also allow fans to manage their tickets easier with the new and improved My Account 2.0 Mobile Screen.
  • Ease of Use: With My Account 2.0, you never have to worry about losing your tickets. You can download, transfer, or even resell your tickets at any time.
  • Fiscal Responsibility: The COVID-19 pandemic has dramatically impacted the global economy, and Kansas Athletics is not immune. To continue to provide a championship-level environment for our student-athletes, the elimination of costs associated with physical ticket production will allow for funds to be utilized in a manner that positively impacts our student-athlete experience.

 

I have already received my physical season tickets in the mail, do I still use them?
Yes, all tickets that have been issued reflect the current capacity approval. The seating assignment printed on the tickets is your reserved properly socially distanced location for home games at David Booth Kansas Memorial Stadium.

 

For assistance in accessing your My Account page, please contact the Kansas Athletic Ticket Office by phone at 785-864-3141 or kutickets@ku.edu

Masks Required to be worn at all times

All Fans will be required to abide by the University of Kansas mask policy which mandates face coverings being worn at all times while in common spaces. David Booth Kansas Memorial Stadium is defined as a common space on campus.

 

  • All Fans will be required to abide by the University of Kansas mask policy which mandates face coverings being worn at all times while in common spaces. David Booth Kansas Memorial Stadium is defined as a common space on campus.
  • Masks are required to be properly worn at all times, including sitting in your assigned seats, and should only be removed when eating or drinking.
  • Face coverings/masks must have elastic, loops, ties, or other means to hold them in place.
  • Any type of face coverings/mask with vents is not permitted.
  • Masks must cover both the nose and mouth simultaneously.
  • All individuals over the age of two are required to wear masks.
  • Any fan that does not adhere to this mandate will be removed from the athletics venue.
No Tailgating Allowed
  • Tailgating will not be permitted before, during or after football games at David Booth Kansas Memorial Stadium. As defined by Kansas Athletics, tailgating is the congregation of more than one individual by a vehicle consuming beverages or food of any variety – this is prohibited for fan safety and to avoid potential gatherings of large crowds.
  • Additionally, no tables, chairs, cooking equipment, coolers, tents, canopies or other coverings may be set up in parking lots which would be used for entertainment/tailgating purposes before, during or after the event.
  • Tailgate Guys will not be operating on Campanile Hill.
In-Venue Hygiene Accommodations

In order to provide a safe environment for all of the guests, the following measures are being taken:

 

  • Days leading up to the game all public areas on the concourse, restrooms, suites and press box will be disinfected by a third-party cleaning vendor.
  • Additional hand washing stations will be made available on the concourses.
  • Additional hand sanitizer stations have been added throughout the concourses, suite levels and press box.
  • Hand sanitizer have also been added to the landing of each stairwell leading up to each section from the main concourse.
  • Increased staffing from our custodial vendor to assist with wiping down railings and countertops with disinfectant.
  • Increased frequency of checks and cleaning of restrooms.
Social Distancing

 

  • Fans not in the same ticketed party are required to maintain social distancing of at least 6-feet at all times.
  • Social Distancing stickers are placed on the ground at all locations that may require a line, including concessions, restrooms, ticket office windows, and entry through metal detectors.
  • In an effort to maintain social distancing, there will not be a Hawk Walk, Fun Zone or Field Goal Club until we are able to return to our normal gameday operations or additional safety measures are discovered.

 

Seating Section Example

Concessions
  • Concession lines will be socially distanced with streamlined menus and appropriate safety measures implemented by staff.
  • Only cashless payment options will be accepted at Rally House and concessions.
Bag Check Policy

Per medical officials’ recommendations, and for the safety and security of our fans and staff members, Kansas Athletics will not offer a bag check service for the 2020 Kansas Football season.

Parking

 

  • Parking lots will open two hours prior to kickoff.
  • Fans are encouraged to park their vehicle, gather stadium entrance approved belongings and enter the stadium at the nearest gate based on seat location.
  • All individuals over the age of two are required to wear masks (covering nose and mouth) upon exiting a vehicle until returning to the vehicle and leaving KU property.
Elevators
  • For the safety of our fans, media and our staff, the capacity of the elevators at David Booth Kansas Memorial Stadium has been reduced to five individuals OR one group.
  • Elevator operators will not be on the elevator, but staff will be stationed on each floor to provide access control and monitor capacity limits.
  • Allow for additional time to access locations that require elevator usage.

FAQs

1. Who is included in the 10,000 available tickets?

All season ticket holders that did not defer their tickets. Additionally, students, player guests, visiting team and coaches’ families.

2. How do I access mobile tickets?

Donors had the option of receiving printed or mobile tickets. If you chose printed then you should have received your tickets in the mail. If you opted for mobile, please click here for more directions.

3. Who generates the email for me to get the mobile tickets?

For those accounts that elected for mobile tickets or non-donor accounts will receive their mobile tickets in an email from kutickets@ku.edu

4. Is it first-come, first serve for seating?

All season ticket holders received a socially distanced reserved seat based on their Williams Education Fund membership level and priority points. All accounts will be required to sit in their seats issued.

5. My old seats are currently empty, why can’t I sit in those?

The entire seating bowl at David Booth Kansas Memorial Stadium was reconfigured to allow for proper social distancing among all ticketed groups. There will be many empty seats that is for your protection and those seated around you. It is imperative that you sit in your ticketed seat location for each game.

6. Do I bring my paper tickets or take a picture of them?

If you have received paper tickets, those are what you need for entry to the game.

7. When do gates open?

All gates will open two (2) hours prior to kickoff.

8. Please elaborate on why no tailgating?

Tailgating is not being allowed in response to the Douglas County Health Officials’ request to limit potential large gatherings where social distancing and masking are not easily enforceable.

9. What time should I enter the stadium?
  • Due to COVID-19, stadium entrance will take longer than previously. In an effort to space out fan entry, it is recommended fans enter the stadium as early as possible.
  • The jumbotron in-stadium will show live football games for fans in their seats since tailgating outside of the stadium is not permitted.
10. Why is KU allowed to have more than 45 people gather in one location?
  • The Douglas County Education Unified Command unit was made aware of the plans and measures implemented. KU is following in compliance with the September 4th Douglas County mandate and was approved for fans to be in attendance.
  • Unified Command comprises local government, health, education and business leaders who have partnered to provide education institutions a coordinated reopening and response strategy to the pandemic. Participating leaders represent Douglas County, City of Lawrence, Lawrence-Douglas County Public Health, LMH Health, University of Kansas, Lawrence Public Schools and The Chamber.